Refund policy

Effective Date: June 15, 2026

Thank you for shopping with Stellar Cart. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days after the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include original packaging and accessories.
Proof of purchase or order information must be provided.
The return request must be submitted within the return period.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned, including:

Used or damaged items caused by customers
Products missing original packaging or accessories
Clearance or final sale items
Gift cards
Personalized or customized products
3. Return Process

To request a return, please contact our customer support team:

Email: aviator-duoji-shopify-00@outlook.com

Please include:

Order number
Customer name
Reason for return
Photos or videos showing the issue (if applicable)

Our team will review your request and provide return instructions if approved.

Please do not send items back before receiving return authorization.

4. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless the item was damaged, defective, or incorrect.
5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos or videos of the product

We will review the case and provide an appropriate solution.

6. Order Cancellation

Orders may be canceled within 12 hours after purchase if processing has not started.

Once an order has entered fulfillment or shipping, cancellation requests may not be accepted.

7. Contact Information

For return and refund inquiries:

Email: aviator-pyrites.6t@icloud.com

Store Name:
Stellar Cart